Audience and experience
A visual refresh with a behavioral reason
The work began by looking at generational expectations, emerging visual trends, and the different roles students and families played in the decision. That context shaped both the brand expression and the hierarchy of the website.
Making research usable for everyone
Nontechnical stakeholders were deeply involved, so the process had to make UX reasoning visible without asking the client to learn design terminology. Personas, journey examples, and concrete screen comparisons helped the group evaluate choices through audience needs rather than personal preference.
The website, refreshed key visual, and social campaign worked as one acquisition experience. The project recorded 20,000 conversions, more than 2,500 new customers, 160,000 new website users, and 15.5 million in social-media reach.






